Privacy Policy

1. Information We Collect

We may collect the following types of information when you visit or use our website:

• Personal Information You Voluntarily Provide:
  This may include your name, email address, phone number, or other personal details you submit through contact forms, appointment requests, or email inquiries.

• Non-Personal Information Collected Automatically:
  Like many websites, we may collect technical data such as your IP address, browser type, device information, pages visited, and date/time of access. This data is used for website analytics and performance monitoring.

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2. How We Use Your Information

We may use the information you provide to:

• Respond to your inquiries or requests

• Schedule appointments or communicate regarding services

• Improve the functionality and user experience of our website

• Monitor website traffic and usage trends through analytics tools (e.g., Google Analytics)

We do not sell, trade, or rent your personal information to third parties.

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3. Email and Text Communication

If you contact us via email or through the website contact form, please be aware that these methods are not fully secure for transmitting sensitive health information. For your privacy, avoid sharing detailed personal health information through these channels.

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4. Use of Cookies and Analytics

Our website may use cookies—small files stored on your browser—to enhance user experience and analyze traffic. We may also use third-party analytics services (such as Google Analytics) to collect and analyze non-personal data about website usage. You can choose to disable cookies through your browser settings.

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5. Third-Party Links

Our website may contain links to other websites or resources. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

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6. Data Security

We take reasonable steps to protect the information you provide through our website. However, no system can guarantee complete security. Submitting information through the internet always carries some level of risk.

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7. Messaging & SMS Mobile Messaging

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Floreo Counseling. Message frequency varies, and message and data rates may apply. For help, reply HELP to email us at Adrienne@floreocounsel.com. You can opt out at any time by replying STOP.

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Mobile SMS Messaging Privacy Policy:

Information collected: We may collect information, such as name, phone number, and email address. 

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Use of information collected: We may use the information we collect to perform the services requested, including billing, customer service, appointment reminders, and other administrative requests.

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Sharing of information collected: We may share information we collect with payment processors, legal authorities, and partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.

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As a current prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging and data rates may apply. Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

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8. HIPAA Compliance

While our website is not intended to collect Protected Health Information (PHI) under HIPAA, any clinical services provided by Floreo Counseling follow HIPAA privacy and security standards. For more details, please review our full Notice of Privacy Practices.

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9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

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10. Your Consent

By using our website, you consent to the terms of this privacy policy.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions about this Website Privacy Policy or how your information is used, please contact:

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Adrienne Remmert, ALC
Floreo Counseling
205-336-7778
Adrienne@floreocounsel.com